Aquantuo Mall Return and Refund Policy
1. Overview
At Aquantuo Mall, we are committed to ensuring your satisfaction with every purchase. We understand that there may be instances where you need to return or refund a product. This Return and Refund Policy outlines the procedures and guidelines for such situations.
2. Return Eligibility
To be eligible for a return and refund, the following conditions must be met:
- The request for a return/refund is made within one business days from the date of delivery.
- The product is in its original condition, unopened, and unused.
- The product is in its original packaging, including all accessories and labels.
3. Return Process
To initiate a return, follow these steps:
- Contact our customer support team via aqmallghana@aquantuo.com within the stipulated return period, providing details of the order and the reason for the return.
- Our team will provide you with a Return Authorization (RA) number and instructions for returning the product.
4. Refund Process
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- The refund will be processed within 5-7 business days.
- The amount will be credited to the original payment method used for the purchase.
5. Return Shipping
In most cases, the cost of return shipping is the responsibility of the customer. However, if the return is due to a mistake on our part, we will cover the return shipping costs. Please follow the return instructions provided by our customer support team.
6. Exceptions
The following items are not eligible for return or refund:
- Personal hygiene products (e.g., cosmetics, personal care items).
- Perishable goods (e.g., food items).
- Products that have been opened, used, or damaged due to customer mishandling.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund and may request photographic evidence of the damage or defect.
8. Cancellation of Orders
You may cancel an order before it is shipped. Once shipped, the standard return and refund process applies.
9. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact us at aqmallghana@aquantuo.com.
10. Changes to this Policy
Aquantuo Mall reserves the right to amend this Return and Refund Policy. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.
By shopping on Aquantuo Mall, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. Thank you for choosing us for your shopping needs.