About Aquantuo Mall
Aquantuo Mall is an eCommerce platform that connects customers with a wide array of products from across the globe. We offer a seamless shopping experience with an emphasis on reliability, customer satisfaction, and timely international shipping.
We pride ourselves on our unique product range, our user-friendly website, and our commitment to bridging the gap between global products and local consumers. With our dedicated support team and efficient logistics, we aim to provide an unrivaled online shopping experience.
Account Management
While you can browse our products without an account, setting one up will allow you to make purchases, track orders, and enjoy a personalized shopping experience.
Simply click on the Sign Up button on our homepage and follow the instructions to create your account.
Ordering and Shipping
Once you have found the item you wish to purchase, click on ‘Add to Cart’, then proceed to your shopping cart to check out. You’ll be guided through our secure payment process.
We offer same day and next day delivery options, depending on your location
Payments
Once you’ve found the item you wish to purchase, click on ‘Add to Cart’, then proceed to your shopping cart to check out. You’ll be guided through our secure payment process.
Absolutely. We use industry-standard encryption and secure processing services to ensure that your payment information is protected.
Returns and Refunds
We accept returns within 1 business day of receipt, provided the items are in their original condition.
If you’re eligible for a refund, you can request one by contacting our customer service team with your order details.
Customer Support
Our customer support team is available via email, whatsapp Chat, or phone. Visit our Contact Us page for more details.
Our customer support hours are Mondays – Fridays 8:30am – 5:00pm
Privacy and Security
We are committed to protecting your privacy. Our privacy policy details how we collect, use, and protect your information.
Technical Issues
Please reach out to our customer support team for assistance. Additionally, you can try clearing your browser’s cache or switching to a different browser.
Feedback and Reviews
Yes, your feedback is valuable to us and our community. You can leave a review on the product page of the item you purchased.
We welcome all feedback! You can contact us directly through our customer service channels or leave a review on our testimonial page.
Product Availability
We restock items regularly. If a product you’re interested in is out of stock, you can sign up for a back-in-stock notification on the product’s page. – should trigger back in stock emails
For select items, we may offer the option to pre-order. Please check the product details for availability or contact customer support for assistance.
Order Management
Orders can be modified within a short window after placement. Please contact customer support immediately if you need to make changes.
Once your order is shipped, you will receive a tracking number via email. You can also track your order in the ‘My Account’ section on our website.
Discounts and Promotions
The best way to stay informed about our promotions is to subscribe to our newsletter and follow us on social media.
Typically, only one discount code can be applied to an order. However, some promotions may vary, so please check the terms of the offer.
Technical Assistance
Please refresh the page and try again. If the issue persists, contact customer support for further assistance.
Product Information
Sizing information is available on each product page. If you need further help, our customer service team can assist you.
We strive to display our products as accurately as possible, but colors may vary depending on your monitor settings. If you are not satisfied with the product, please refer to our return policy.
Corporate Information
We are committed to sustainability and work with our suppliers to minimize environmental impact.
We are always looking for talented individuals to join our team. Please visit our Careers page for current job openings and application procedures.
Accessibility
We are committed to ensuring our website is accessible to all. If you have any difficulties, please contact us for assistance.
Feedback and Complaints
Customer satisfaction is our top priority. Please contact our customer support manager directly with any concerns, and we will do our utmost to resolve your issue promptly.