At Aquantuo Mall, we are dedicated to ensuring a seamless shopping experience for you. We understand that returns and refunds may become necessary due to various reasons. Please carefully review our Return and Refund Policy to comprehend your rights and responsibilities as a customer.
Return Eligibility
You may be eligible to initiate a return or request a refund under the following circumstances:
- Received a Damaged or Defective Item: If the product you received is damaged or defective, please contact our customer support team within 24 hours of receiving the item to request a return or refund.
- Incorrect Item: In the event you receive an item that is different from what you ordered, please contact us within 24 hours of receiving the item for assistance.
Return Process
To initiate a return or request a refund, please follow these steps:
- Contact our customer support team to inform us of your request.
- Provide your order number and a detailed explanation of the reason for the return or refund request.
- Our customer support team will guide you through the next steps, including return authorization and delivery instructions if applicable.
Return Conditions
- Returned items must be in their original condition, unused, and with all original tags, labels, and packaging intact.
- Any items returned without the original packaging or missing components may be subject to a restocking fee or refused for a refund.
Refund Process
Once we receive and inspect the returned item(s), we will process your refund according to the following guidelines:
- If you are returning an item due to damage, defects, or receiving the incorrect product, we will provide a full refund, including the cost of the item and the original delivery fee.
Refund Timeframe
Refunds will be processed within 3-7 business days after receiving and inspecting the returned item. The time it takes for the funds to appear in your account may vary depending on your payment method and financial institution.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team. Aquantuo Mall reserves the right to amend or update this policy as needed to provide the best possible service to our valued customers. Please check this page periodically for any updates to our Return and Refund Policy.